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Frequently Asked Questions


General

Where is GP+S (Guten Parts, LLC) located?
Our headquarters are located in Maplewood, New Jersey We'll even ship overseas! We leverage suppliers from more than a dozen locations in North America and Europe to bring you the best parts available.
Who are GP+S's customers?
We supply parts to automotive enthusiasts and professionals in many fields, including Private Individuals, Independent Repair Specialists, Collision Repair Shops and Distributors. We also supply performance parts.

Our Product Offerings

What vehicles does GP+S carry parts for?
GP+S specializes in European cars. We currently sell components for Audi, BMW, Jaguar, Land Rover, Mini, Mercedes-Benz, Porsche, Volvo, SAAB, and Volkswagen models.
What does OEM mean?
While browsing our catalog, you will notice an OEM icon along with some manufacturers' names. This allows you to quickly identify which brand is or was the Original Equipment Manufacturer at the time of the vehicle's assembly, or for a car manufacturer's spare parts supply.
Why are some items on promotion?
We may have received a special deal from one of our suppliers, and we'd like to pass the savings on to you! We may have a closeout on a part we are discontinuing. Or we may want to bring an exceptional part to your attention.
What are blemished parts?
All shipment's merchandise is inspected during the receiving process. Blemished parts are collision repair items we have identified as having slight cosmetic damage (scratches, abrasions, scuffs, etc.) and the damage typically occurs during shipping due to improper packaging or handling. These are not manufacturer seconds or defective products and all blemished items are kept separate from the regular inventory. We do not have the proper tools and necessary staff to repair slight cosmetic damage in our facility, therefore blemished parts are offered at substantial savings to compensate for the necessary repair.
Does GP+S sell used parts?
Yes GP+S sells used parts, but most used parts are only available once a customer reaches a certain purchase level.
Does GP+S sell auto body parts?
GP+S has a wide selection of sheet metal and other collision repair components, including headlight assemblies, radiators and more. We stock OEM, Genuine and affordable aftermarket parts.
Does GP+S sell shop supplies?
You can find many shop necessities in our catalog. We've got fluids, gloves, nuts, bolts, etc. Without selecting a vehicle, quickly browse our shop supplies, hardware, and other universal items by selecting "Supplies & Misc." in our Catalog. You'll be presented with Categories and Part Types applicable to "Supplies & Misc." only. Optionally, you may filter the Categories and Part Types by Brand/Manufacturer. These universal items will also show up in search results for specific vehicles when the appropriate part type is selected.

Ordering from Us

Can I order parts over the phone?
No, do to heavy volume only online orders are permitted. However if you have a question feel free to contact us via email or phone for support.
How do I order online?
Our online catalog, gutenparts.com, allows easy access to all our parts and part information, including photos and applications for almost every part. You can search for parts by entering the make, year and vehicle information in our Catalog, or you can enter the part number directly into the Express search. When you're done, click Checkout.
What are my payment options?
We accept Visa, MasterCard, American Express, and Discover.

Using GP+S Online

General

What do I do if I have a comment or problem with your web site?
Like something, we've done with our website? Hate it? Have you found something that you think is incorrect or missing from our site? Let us know! Your input is very important to us, and we'd love to know how to serve you better. Please contact us!
Is ordering over the web safe?
We safeguard our customers' information carefully. We use SSL (Secure Socket Layers), which securely encrypts and protects your sensitive information.
What is GP+S's privacy policy?
All new and existing GP+S customer information submitted or on file is kept confidential. This information will never be sold to any third parties or agencies.

Using Catalog

Can I search using a 'keyword' or part description?
We have indexed thousands of commonly used automotive terms to direct you to our part types. Enter your search word in the "Enter Text" box after selecting a vehicle and click Go. Any part types or keywords that match your search entry anywhere in the string will be displayed for your selection in the Part Type Select drop-down box. Enter a whole or partial word to describe the desired part and click GO. You will be presented with a list of matching part types and keywords.
What are 'Categories' and 'Part Types'?
Categories are broad groupings of parts such as Body, Brake, Cooling, while Part Types are more specific groupings of parts such as piston, bumper or headlight. These Categories and Part Types are based on the Automotive Aftermarket Industry standards but have been customized and enhanced by GP+S.
What is 'Supplies & Miscellaneous' in the Make Selection?
Without selecting a vehicle, browse our shop supplies, hardware, and other universal items by selecting 'Supplies & Misc.' in our Catalog. You'll be presented with Categories and Part Types applicable to 'Supplies & Misc.' only. Optionally, you may filter the Categories and Part Types by Brand/Manufacturer. These universal items will also show up in search results for specific vehicles when the appropriate part type is selected.

Using Search Results

What are Notes, Fit Notes and Position(Qty) in my search results?
Your search results always include notes and fitment information specific only to your selected vehicle, along with necessary quantity and position information. Your search results are applicable to the vehicle selected in the catalog unless the notes in the search results indicate otherwise based on the application being more specific than the selected vehicle. For example, your search results may include footnotes specifying a transmission type. If there are no notes included in the results, you can be assured the part is right for your vehicle. The quantity provided in your part result is either the quantity required for the vehicle application or the quantity per position on the vehicle.
What do 'from' and 'thru' dates and chassis mean?
In some cases, vehicle production dates are necessary to determine which part is correct for a specific vehicle. Production dates may differ from model year dates. Vehicles produced late in the year may be the next calendar year model. When searching for a part you may see fit notes with the words 'from' and/or 'thru' along with a month and year, such as 'thru 08/01' and 'from 09/01.' These are production dates, not model year dates. Most production dates can be found on the vehicle information sticker on the driver's side door jam.

In some cases, a vehicle chassis number is necessary to determine which part is correct for a specific vehicle. The chassis number is a series of numbers and/or letters at the end of the VIN (Vehicle Identification Number). The series of numbers and/or letters varies by Make. When searching for a part, if you see fit notes such as 'thru chassis # A 000001' and 'from chassis # A 000002,' it will be necessary to check the chassis number to determine which part is correct for the vehicle.
What's the difference between a vehicle 'Base' SubModel and no (blank) SubModel?
If the vehicle's SubModel shows 'Base' as the SubModel, it indicates only the Base SubModel for that Model. In 'All Applications,' if the SubModel shows 'Base,' the application is only for the Base SubModel for that Model. If the SubModel is blank, the application is for ALL SubModels for that model. For example, an application that lists Mini Model = Cooper and SubModel = Base means the part fits only Cooper Base (and does not fit Cooper S); an application that lists Mini Model = Cooper and does not show a SubModel (SubModel is blank) means the part fits all Cooper SubModels (Base and S).
What if I can't find the part I'm looking for?
Let us know! We value and listen to our customers. In fact, much of our catalog has been expanded from customer suggestions. Call, or email us and let us know what you'd like to see!

Ordering and Orders

Can I ship to a different address than my own?
No, all orders must be shipped to address on payment.
Can I choose my shipping method?
During Checkout, you can see what shipping methods are available to you and see what shipping charges apply for each. Choose your preferred shipping method, and your order total will automatically be updated with the appropriate Shipping and Handling charge.
Can I track my order?
Tracking information is available through our site for our most popular carriers: FedEx, UPS, USPS, and DHL. Go to My Account > View History List. This will bring up a list of your orders and RAs created during the current and previous month. Click an order number from the list to view its details. Clicking on a linked tracking number will allow you to track your shipment on the carrier's website in a new window.
For how long are the prices valid?
GP+S gives you real-time inventory and pricing at all times. Prices change regularly. Your cart item prices may be updated at checkout for items that have been in your cart for more than 2 days. If your price is updated, you will be notified by an "updated price" note on the Checkout page.

Returns

What is GP+S's return policy?
Customer must report to GP+S, within 24 hours after receipt of each shipment, any shortage, wrong parts, damage, and loss of products delivered. If damage or loss of merchandise has resulted from handling during transportation, the subscriber must make claim directly with the delivery carrier. All products to be returned must have a Return Authorization number issued by GP+S written on the shipping label and must be shipped prepaid within 10 days of receipt of the Return Authorization number. All returned products must be accompanied by the original invoice or pick pack and be unused, resalable (unless damaged or defective) and still in the original, undamaged package and purchased within the last 30 days. GP+S will credit customer on a cost-plus basis if subscriber provides no invoice number with a product return. All returns are subject to a 20% restocking fee. Returns received directly from 3rd parties may be returned to the sender at customer's cost. Returns will be accepted only from the customer directly. GP+S will accept no returns on electrical products or sheet metal, except for warranty replacement. The customer is subject to a 20% restocking fee for returns resulting from customer error. Defective items will be replaced or credited. GP+S does not guarantee Products that become defective due to improper installation or improper use. GP+S return policy does not apply to competition or off-road use.
Is there a warranty on parts?
GP+S warrants all merchandise to be free from defects for a period of 24 Months / 24,000 Miles (whichever occurs first), or expressed manufacturers warranty, whichever is greater. GP+S will not guarantee parts which became defective due to improper installation or if they are used in any other manner not intended by the manufacturer. The warranty period begins from the date the product is purchased by the end consumer, but no later than 6 months from the invoice date. GP+S does not cover labor costs for removal or damage resulting from delay or loss of use in service or repair for incidental or consequential damages arising from the defective product.
What if I receive the wrong part?
We are proud of our low error rate, but mistakes do happen. If we have made a mistake on your order, please call or email us and we'll make it right. You must receive a return authorization prior to returning the part; please call or email us for RA.
What is an RA?
RA means Return Authorization. For a returned item to be accepted, you must first receive a Return Authorization. Email GP+S to obtain one.
How do I obtain an RA?
Please send an email to [email protected]
How do I return a core?
All returned cores must have been purchased from GP+S within the past 30 days and must be returned in original box. Cores require vendor acceptance before credit is issued. Cores are to be shipped to address provided by GP+S prepaid from Customer. An RA is provided with all cores (an RA must be obtained before returning any merchandise). Cores that have been disassembled, tampered with, incomplete, damaged or are otherwise not rebuildable will be returned as per Customer's instructions at Customer's cost. If Customer does not provide information within 30 days, GP+S will dispose of the core(s) at its discretion.