FAQ's


Telephone: 973.821.5330
Email: [email protected]
Business Hours: Monday - Saturday, 9AM - 6PM
Address: 213 Valley Street, 1st Floor, South Orange, NJ 07079


Frequently Asked Questions

Where is GP+S (Guten Parts, LLC) located?
Our headquarters are located in South Orange, New Jersey We'll even ship overseas! We leverage suppliers from more then a dozen locations in North America and Europe to bring you the best parts available.

Who are GP+S's customers?
We supply parts to automotive professionals in many fields, including Private Individuals, Independent Repair Specialists, Collision Repair Shops and Distributors. We also supply performance parts.



Our Product Offerings

What vehicles does GP+S carry parts for?
GP+S specializes in European-heritage cars. We currently sell components for Audi, BMW, Mini, Mercedes-Benz, Porsche, Volvo, SAAB, and Volkswagen models.

What does OEM mean?
While browsing our catalog, you will notice an OEM icon along with some manufacturers' names. This allows you to quickly identify which brand is or was the Original Equipment Manufacturer at the time of the vehicle's assembly, or for a car manufacturer's spare parts supply.

Why are some items on promotion?
We may have received a special deal from one of our vendors and we'd like to pass the savings on to you! We may have a closeout on a part we are discontinuing. Or we may just want to bring an exceptional part to your attention.

What are blemished parts?
All shipment's merchandise is inspected during the receiving process. Blemished parts are collision repair items we have identified as having slight cosmetic damage (scratches, abrasions, scuffs, etc.) and the damage typically occurs during shipping due to improper packaging or handling. These are not manufacturer seconds or defective products and all blemished items are kept separate from the regular inventory. We do not have the proper tools and necessary staff to repair slight cosmetic damage in our facility, therefore blemished parts are offered at substantial savings to compensate for the necessary repair.

Does GP+S sell used parts?
Yes GP+S sells used parts, but most used parts are only available once a customer reaches a certain purchase level.

Does GP+S sell auto body parts?
GP+S has a wide selection of sheet metal and other collision repair components, including headlight assemblies, radiators and more. We stock OEM, Genuine and affordable aftermarket parts.

Does GP+S sell shop supplies?
You can find many shop necessities in our catalog. We've got fluids, gloves, nuts, bolts, etc. Without selecting a vehicle, quickly browse our shop supplies, hardware, and other universal items by selecting "Supplies & Misc." in our Catalog. You'll be presented with Categories and Part Types applicable to "Supplies & Misc." only. Optionally, you may filter the Categories and Part Types by Brand/Manufacturer. These universal items will also show up in search results for specific vehicles when the appropriate part type is selected.



Ordering from Us

Can I order parts over the phone?
No, do to heavy volume only online orders are permitted. However if you have a question feel free to contact us via email or phone for support.

How do I order online?
Our online catalog, gutenparts.com, allows easy access to all our parts and part information, including photos and applications for most every part. You can search for parts by entering the make, year and vehicle information in our Catalog, or you can enter the part number directly into the Express search. When you're done, click Checkout.

What are my payment options?
Orders can be paid for by Credit Card or Google Wallet.

Can I pick up parts in person at one of GP+S's locations?
We have Will-Call counters available at all locations. Order online and specify Will-Call as the mode on our Checkout page. Will-call hours are Monday through Friday, from 10:00AM-4:45PM at our South Orange, NJ only currently. Sorry, no third-party will-call pick-ups.



Using GP+S Online

Support

What computer setup is recommended for using GP+S Online?
GP+S Online is internet-based so you don't have to load any new software on your computer. If you're unsure of your setup, one of our Web Support representatives can assist you. Just contact us.

What Internet browser is required? Browsers must be Javascript enabled and accept cookies. Most other browsers will function without problems and we will attempt to accommodate users of other systems and browsers, but they are not officially supported.

Who do I call if I have a question or a problem?
We welcome your questions, comments and concerns. If you'd like to talk to us about our company, web site or catalog, please call or send us an email. If you are a customer with questions about an order, please call or send us an email:
(973) 821-5330   |   [email protected]

What do I do if I have a comment or problem with your web site?
Like something we've done with our web site? Hate it? Have you found something that you think is incorrect or missing from our site? Let us know! Your input is very important to us, and we'd love to know how to serve you better. Please send an to email: [email protected]

Why is the site slow for me?
Our catalog is the biggest in the business, so please be patient while waiting for your search results. Also, try clearing your cache to improve site performance. In Internet Explorer, click on the Tools menu and the Internet Options. Under the Browsing History section, click on the Delete button. Click the Delete Files button at Temporary Internet Files. This should help. If the site continues to perform poorly for you, please contact us via email or call for assistance and troubleshooting.

Is ordering over the web safe?
We safeguard our customers' information carefully. We use SSL (Secure Socket Layers), which securely encrypts and protects your sensitive information.



Using the Online Catalog

How do I select a Vehicle?
You may select a vehicle from your recent vehicle list, by entering a VIN, or by selecting the vehicle Make and Year from the drop down lists. The vehicle list includes the model name and other vehicle information. This is intended to help you select the correct vehicle. For example, BMW vehicle information includes Model, SubModel, Body Type, Chassis and Base Engine.

How do I look up a vehicle using a VIN?
In the Enter VIN# box, enter a vehicle's VIN # and our catalog lookup automatically selects the matching vehicle and brings you directly to the Select Category (or Text Search) step. Our VIN search starts your catalog search by selecting the Make, Year and Vehicle, but does not identify the specific standard or optional equipment a vehicle has (ie. Sport Suspension, Xenon Headlights, etc.). The full 17-digit VIN must be entered and will match model years 1981 and later. An error message is displayed if less than 17 digits are entered, if an invalid VIN is entered, or if the entered VIN does not match a valid vehicle in our catalog.

Can I search using a "keyword" or part description?
We have indexed thousands of commonly used automotive terms to direct you to our part types. Enter your search word in the "Enter Text" box after selecting a vehicle and click Go. Any part types or keywords that match your search entry anywhere in the string will be displayed for your selection in the Part Type Select drop down box. Enter a whole or partial word to describe the desired part and click GO. You will be presented with a list of matching part types and keywords. Part Types are listed first, with keywords in blue after the part type. For example, you may enter "Rotor" in the text search and see "Brake Disc - Disc Brake Rotor" in the part type selection drop down. Brake Disc is the part type and Disc Brake Rotor was the matching keyword.

What are "Categories" and "Part Types"?
Categories are broad groupings of parts such as Body, Brake, Cooling, while Part Types are more specific groupings of parts such as piston, bumper or headlight. These Categories and Part Types are based on the Automotive Aftermarket Industry standards, but have been customized and enhanced by GP+S.

What is "Supplies & Miscellaneous" in the Make Selection?
Without selecting a vehicle, browse our shop supplies, hardware, and other universal items by selecting "Supplies & Misc." in our Catalog. You'll be presented with Categories and Part Types applicable to "Supplies & Misc." only. Optionally, you may filter the Categories and Part Types by Brand/Manufacturer. These universal items will also show up in search results for specific vehicles when the appropriate part type is selected.



Using Search Results

What are Notes, Fit Notes and Position(Qty) in my search results?
Your search results always include notes and fitment information specific only to your selected vehicle, along with necessary quantity and position information. Your search results are applicable to the vehicle selected in the catalog, unless the notes in the search results indicate otherwise based on the application being more specific than the selected vehicle. For example, your search results may include foot notes specifying a transmission type. If there are no notes included in the results, you can be assured the part is right for your vehicle. The quantity provided in your part result is either the quantity required for the vehicle application, or the quantity per position on the vehicle.

How do I see All the Vehicles a Part Fits?
In your part search results, click the View All Applications link in the upper right to see a list of applications for the part.

How do I interpret "All Applications" for a Part?
Our application information is grouped by vehicle, with the primary year(s) and vehicle listed atop the note, fit note, position and quantity information. When applicable, there may be additional vehicle attributes headers (SubModel, Body Type, etc.). Our vehicle applications contain the information necessary to determine whether a part is correct for a specific make, year, and model. Sometimes other vehicle details (attributes) are included in the application information because they are necessary to further define the application (for example, SubModel, Body Type, Engine Base, etc.). In some instances, you will find additional info (fit notes) like transmission control type and number of doors, but only if it's necessary to support the application. This means if a particular attribute and/or fit note is not displayed (is blank), the part it is valid/applicable for all possibilities. In other words, if "body type" is not included in the application, the part is correct for all body types for that make, year, and model.

What do "from" and "thru" dates and chassis mean?
In some cases, vehicle production dates are necessary to determine which part is correct for a specific vehicle. Production dates may differ from model year dates. Vehicles produced late in the year may be the next calendar year model. When searching for a part you may see fit notes with the words "from" and/or "thru" along with a month and year, such as "thru 08/01" and "from 09/01." These are production dates, not model year dates. Most production dates can be found on the vehicle information sticker on the driver's side door jam.

In some cases, a vehicle chassis number is necessary to determine which part is correct for a specific vehicle. The chassis number is a series of numbers and/or letters at the end of the VIN (Vehicle Identification Number). The series of numbers and/or letters varies by Make. When searching for a part, if you see fit notes such as "thru chassis # A 000001" and "from chassis # A 000002," it will be necessary to check the chassis number to determine which part is correct for the vehicle.

What's the difference between a vehicle "Base" SubModel and no (blank) SubModel?
If the vehicle's SubModel shows "Base" as the SubModel, it indicates only the Base SubModel for that Model. In "All Applications," if the SubModel shows "Base," the application is only for the Base SubModel for that Model. If the SubModel is blank, the application is for ALL SubModels for that model. For example, an application that lists Mini Model = Cooper and SubModel = Base means the part fits only Cooper Base (and does not fit Cooper S); an application that lists Mini Model = Cooper and does not show a SubModel (SubModel is blank) means the part fits all Cooper SubModels (Base and S).

What if I can't find the part I'm looking for?
Let us know! We value and listen to our customers. In fact, much of our catalog has been expanded from customer suggestions. Call, or email us and let us know what you'd like to see!



Managing Your Account

How do I change my password?
From the site User Set Up.



Ordering and Orders

Can I ship to a different address than my own?
No, all orders must be shipped to address on payment.

Can I choose my shipping method?
During Checkout, you can see what shipping methods are available to you and see what shipping charges apply for each. Choose your preferred shipping method, and your order total will automatically be updated with the appropriate Shipping and Handling charge.

Can I track my order?
Tracking information is available through our site for our most popular carriers: FedEx, UPS, USPS and GSO. Go to My Account > View History List. This will bring up a list of your orders and RAs created during the current and previous month. Click an order number from the list to view its details. Clicking on a linked tracking number will allow you to track your shipment on the carrier's web site in a new window.

For how long are prices valid?
gutenparts.com gives you real-time inventory and pricing at all times. Prices change regularly. Your cart item prices may be updated at checkout for items that have been in your cart for more than 2 days. If your price is updated, you will be notified by an "updated price" note on the Checkout page.



Returns

What if I receive the wrong part?
We are proud of our low error rate, but mistakes do happen. If we have made a mistake on your order, please call or email us and we'll make it right. You must receive a return authorization prior to returning the part; please call or email us for RA.

What is GP+S's return policy?
Customer must report to GP+S, within 24 hours after receipt of each shipment, any shortage, wrong parts, damage, and loss of products delivered. If damage or loss of merchandise has resulted from handling during transportation, subscriber must make claim directly with the delivery carrier. All products to be returned must have a Return Authorization number issued by GP+S written on the shipping label and must be shipped prepaid within 10 days of receipt of the Return Authorization number. All returned products must be accompanied by the original invoice or pick pack and be unused, resalable (unless damaged or defective) and still in the original, undamaged package and purchased within the last 30 days. GP+S will credit customer on a cost plus basis if subscriber provides no invoice number with a product return. All returns are subject to a 20% restocking fee. Returns received directly from 3rd parties may be returned to sender at customer's cost. Returns will be accepted only from the customer directly. GP+S will accept no returns on electrical products or sheet metal, except for warranty replacement. Customer is subject to a 20% restocking fee for returns resulting from customer error. Defective items will be replaced or credited. GP+S does not guarantee Products that become defective due to improper installation or improper use. GP+S return policy does not apply to competition or off road use.

What is an RA?
RA means Return Authorization. For a returned item to be accepted, you must first receive a Return Authorization. Email GP+S to obtain one.

Is there a warranty on parts?
GP+S warrants all merchandise to be free from defects for a period of 6 months / 6,000 miles (whichever occurs first), or expressed manufacturers warranty, whichever is greater. GP+S will not guarantee parts which became defective due to improper installation or if they are used in any other manner not intended by the manufacturer. The warranty period begins from the date the product is purchased by the end consumer, but no later than 6 months from the invoice date. GP+S does not cover labor costs for removal or damage resulting from delay or loss of use in service or repair for incidental or consequential damages arising from defective product.

How do I obtain an RA?
Please send an email to [email protected]

How do I return a core?
All returned cores must have been purchased from GP+S within the past 30 days and must be returned in original box. Cores require vendor acceptance before credit is issued. Cores are to be shipped to address provided by GP+S prepaid from Customer. An RA is provided with all cores (an RA must be obtained before returning any merchandise). Cores that have been disassembled, tampered with, incomplete, damaged or are otherwise not rebuildable will be returned as per Customer's instructions at Customer's cost. If Customer does not provide information within 30 days, GP+S will dispose of core(s) at its discretion.



General Questions

What is GP+S's privacy policy?
All new and existing GP+S customer information submitted or on file is kept confidential. This information will never be sold to any third parties or agencies.